We aim to turn around your meeting recap within 15 minutes, but occasionally there is a delay. There are a few reasons why a recording hasn’t appeared in your person’s card.

• You were not the host of the call.
• Your recording is stored in local storage, not Zoom’s Cloud Storage.
• More than 7 people were on the call. Heyday limits the number of users to 7 to maintain transcription quality.
• You were the only person on the call. Heyday does not generate recaps for 1 person meetings.
• The call lasted less than 5 minutes. Heyday only generates recaps after 5 minutes have passed.

If you think there is something else causing an issue, reach out to our support team at [email protected] and we’ll be happy to help!

We respond to messages Monday-Friday between 9am-5pm PT. You can expect a first response from someone on our team within 24 hours of reaching out.

<aside> ⚠️ Before you email us, please check your Zoom Cloud Storage here to confirm that you have a call recorded.

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last updated: February 26, 2024